Certification management at Suzano is carried out for forestry and industrial operations, corporate processes, commercial operations and international offices, attesting to responsible socio-environmental conduct at the different business stages. 

We have dedicated teams responsible for guiding the company's different areas to act in accordance with the requirements of nationally and internationally recognized certifications.

Our certifications show Suzano's commitment to operational excellence and enable the continuous improvement of processes and products, benefiting customers, employees, society and the environment. To this end, internal and external audits are carried out annually, which can be hybrid (face-to-face and remote) or entirely face-to-face, in line with the International Accreditation Forum (IAF) guidelines and the other guidelines established by the normative standards.

Forest Stewardship

Forest stewardship certifications aim to ensure the proper use of natural resources and human relations with engagement and commitment. Responsible forest management is the result of a solid socio-environmental governance model, which adopts the best sustainability practices and standards, seeking to protect, recover, and promote the sustainable use of ecosystems and to create value for all stakeholders with whom we have a relationship, in total compliance with the company's strategy and long-term vision.

Suzano reinforces its commitment to adhere to Forest Stewardship Council® (FSC®) and Cerflor/PEFC Principles and Criteria, demonstrating good conduct when developing forest products, respecting the environmental, social, and economic aspects of each region in which it operates.

Based on ethical and transparent behavior, we fully manage the aspects and possible impacts of our forest management activities and adopt effective measures to eliminate or reduce them when caused by our forestry operations. Additionally, we have established metrics for mapping these possible impacts and methodologies for monitoring and control that contribute to the continuous improvement of our processes.

Forest certification encourages improvements in biodiversity conservation and maintenance of ecosystem services, contributing to carbon sequestration, road maintenance and protection of soils against erosion, improved health and safety conditions at work, and involvement and engagement with local communities. Furthermore, it makes it easier to manage legal and administrative issues related to the legal origin of wood and wood-based products.

Suzano establishes communication mechanisms with the most diverse segments of society (stakeholders), keeping them updated on its activities. Among these mechanisms are three dedicated to receiving comments and complaints from stakeholders. The first is the Stakeholder System (Sispart), through which we receive, handle, record and respond to complaints, as well as repair losses and damages arising from the execution of our operational activities. Occurrences and communication with stakeholders impacted by forestry operations are recorded using the Operational Dialogue tool, as are the resolutions and mitigating measures adopted.

The second mechanism is the Ombudsman's Office. It provides an anonymous channel for registering complaints for the internal and external public. Complementing the above channels, the company also has Suzano Responde, a telephone line that allows the recording of complaints and questions from stakeholders. 

Chain of Custody

Our products (pulp, Eucafluff, MFC, paper and tissue) are covered by FSC® and PEFC chain of custody certifications, guaranteeing the responsible origin of 100% of the wood and the production process's transparency.

The Chain of Custody certification guarantees the traceability of forest goods, from the production of the raw material to the product that reaches the end consumer, also considering labor, health, and safety requirements.

Suzano is committed to implementing and maintaining the Chain of Custody requirements according to internationally recognized norms and standards. To this end, it has a traceability program with trained professionals, computerized systems, and verification by internal and external third-party audits.

The commitment to standards, laws and certifications is set out in the Wood Supply Policy, which establishes criteria for the land and timber acquisition in line with: 

• Brazilian Forest Code;
• FSC® Association Policy Criteria;
• FSC® and PEFC® forest stewardship and chain-of-custody standards;
• FSC® controlled wood, PEFC controlled sources;
• European Timber Regulation (EUTR);
• United Kingdom Timber Regulation (UKTR); 
• Lacey Act (USA);
• Australian Illegal Logging Prohibition Act;
• Fundamental principles of the International Labor Organization (ILO).

Industrial Operations

The industrial certifications show the use of best practices in process management at the manufacturing units, ensuring, in a balanced way, customer satisfaction, continuous improvement of operations, environmental protection, and employee occupational health and safety.

Suzano maintains its integrated certifications (ABNT NBR ISO 9001:2015 | ISO 14001:2015 | ISO 45001:2018) in its industrial plants, port terminals, corporate offices, and international offices. It is worth highlighting the commitments made with NBR 15755 Reciclato certification, SMETA, and EcoVadis protocols.